Privacy Notice

Privacy Notice

Effective Date: 01 January 2026

This Privacy Notice is issued by MADE AFTER ARTISANAL ENTERPRISE (“the Company”, “we”, “us”, or “our”) in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. It explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including through our website, purchases, promotions, and other services.

1. Information We Collect

We may collect personal information from you when you interact with us, including when you:

Purchase or order products
Register for an account
Contact us with enquiries or feedback
Participate in contests, competitions, or promotions
Subscribe to marketing communications

The types of personal data we may collect include:

Name
NRIC or Passport number (where required)
Delivery and billing address
Email address
Phone number
Date of birth
Payment details and transaction information
Account login credentials (if applicable)
Any other information you voluntarily provide

We may also combine the information you provide with data from previous transactions or other lawful sources.

2. How We Use Your Information

Your personal data may be collected, processed, and used for purposes including:

Processing and delivering your orders
Managing payments, refunds, and transactions
Responding to enquiries and customer service requests
Administering contests, promotions, and campaigns
Sending updates, promotions, and marketing communications (with your consent)
Improving our products, services, and customer experience
Conducting internal analysis, audits, and record keeping
Detecting and preventing fraud or unlawful activities
Complying with applicable legal and regulatory requirements
Enforcing our legal rights and obligations

We will not sell your personal data. Any information collected is used to enhance your experience and fulfill our services to you.

3. Disclosure of Personal Data

We may disclose your personal data to trusted third parties strictly for the purposes stated above, including:

Logistics and delivery partners
Payment gateway providers
IT service providers and system administrators
Professional advisors or auditors
Regulatory authorities or law enforcement agencies (where legally required)

All third parties are required to protect your personal data and are not authorized to use it for any purpose other than providing services on our behalf.

In the event of a merger, acquisition, restructuring, or sale of business assets, personal data may be transferred as part of the business transaction, subject to appropriate safeguards.

4. Your Rights and Choices

You have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent for marketing communications at any time
Request restriction or deletion of your personal data (subject to legal requirements)

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, accounts, or services.

To exercise your rights, you may contact us using the details provided below. We may require verification of your identity before processing your request.

5. Consequences of Non-Provision

Providing certain personal data is necessary for us to process your orders and deliver our products or services. Failure to provide the required information may result in our inability to complete your transaction or provide our services.

6. Targeted Advertising and Online Activities

We may use cookies, web beacons, and similar technologies to collect information about your online activities to improve your browsing experience and provide advertising tailored to your interests.

You may choose to disable cookies through your browser settings. Please note that doing so may affect certain functionalities of our website.

7. Links to Third-Party Websites

Our website or social media platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

8. Information Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable steps to secure your data, no system or online transmission can be guaranteed to be completely secure.

9. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice and as required or permitted by Malaysian law.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted with a revised Effective Date. We encourage you to review this Notice periodically to stay informed of how we protect your information.